Refund policy

Please retain your receipt in order to process returns/refunds policy.

FAULTY PRODUCTS

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In order for refunds/exchanges to be processed, all items must be physically returned to the store.

CHANGE OF MIND RETURNS

Red Dot will offer you a refund or exchange for most purchases (some exclusions apply) within 30 days of purchase, provided that:

• you produce proof of purchase (your Red Dot store register receipt or bank statement)
• the product (including all manuals and accessories) and packaging (including tags and shrinkwrap) is in its original condition; and
• the item is unused, unworn, in resaleable condition and not a personalised product.

EXCLUSIONS TO CHANGE OF MIND RETURNS

Certain items, because of their nature, cannot be returned if you change your mind. These are:

• underwear, swimwear and hosiery
• bedding accessories (including mattress protectors and pillows)
• cosmetics and fragrances
• custom made framed prints
• pet jackets
• gift cards (the card and its value are non-refundable)

YOUR PRIVACY

When returning a product, you may be asked for information relevant to your return or to satisfy legislative requirements. If you do not provide this information, we may be unable to process your return. If you do not have a receipt or proof of purchase, you will be required to provide identification containing your full name such as a drivers license. Red Dot will record your name and form of identification provided, which may be accessed by Red Dot for fraud protection purposes. Red Dot will store and use your information in accordance with our privacy policy.