Refund Policy

At Red Dot want to take the hassle out of your day with our no fuss return or exchange policy. Please retain your receipt for ease of returns.

Faulty Products

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only and not offer a refund or returns card.

Change of Mind Returns

Red Dot will offer you a refund or exchange for most purchases (some exclusions apply) within 30 days of purchase, provided that:

  • you produce proof of purchase (your Red Dot store register receipt or bank statement)
  • the product (including all manuals and accessories) and packaging (including tags and shrinkwrap) is in its original condition; and
  • the item is unused, unworn, in resaleable condition and not a personalised product.

If you cannot provide proof of purchase of a Red Dot branded product, we will offer you an exchange but not a refund for change of mind returns. We cannot accept returns of non-Red Dot branded products at all without proof of purchase at a Red Dot store.

Exclusions to Change of Mind Returns

Certain items, because of their nature, cannot be returned if you change your mind. These are:

  • underwear, swimwear and hosiery;
  • bedding accessories (including mattress protectors and pillows);
  • cosmetics and fragrances

Your Privacy

When returning a product, you may be asked for information relevant to your return or to satisfy legislative requirements. If you do not provide this information, we may be unable to process your return. For example, you may be asked for your signature as authorisation of the return transaction and identification containing your full name. Red Dot will record your name and form of identification provided, which may be accessed by Red Dot for fraud protection purposes. Red Dot will store and use your information in accordance with its privacy policy available at reddot.com