Refund Policy

At Red Dot we want you to be happy with your purchase and our Refund Policy complies with the Ministry of Fair Trading Standards. Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. Exchanges or refunds can be given where goods are faulty, wrongly described, different from a sample shown to you, or don’t do what they are supposed to do. In addition to the guidelines set by the ministry for consumer affairs, Red Dot offers a conditional return policy, whereby we will return the value of your purchase provided:

  • the return is within 7 days of purchase;
  • a valid receipt is presented;
  • the goods are returned in their original packaging and are in re-saleable condition.